Sincere Thanks for a Wonderful Vehicle-Buying Experience Good afternoon Demond and Sales Team, When I began my search for another vehicle—ideally a Jeep—I had no idea that the journey would lead me to such a kind and professional group of gentlemen. I’m truly grateful for the experience and for the opportunity to purchase the 2022 Jeep Cherokee Limited, which I found online and was fortunate to secure. I consider it a blessing that the vehicle happened to be available at Parks Chevrolet-Richmond. Your support, along with Kevin’s, made the entire process seamless and stress-free. Your professionalism, patience, and courtesy did not go unnoticed, and I sincerely appreciate the time and care you extended to me throughout the purchase. Thank you all once again for making this such a positive experience. Warm regards, "Frankie"

Now let me began with this has been a rough few months but it was all worth the time and patience I'm amazed at how the team got together and got me into a new vehicle so soon and with nothing changing and me not taking a loss thanks to Christopher Williams auto sales manager Ron Carter sales rep and Mike Zaremba finance manager here at Parks Chevrolet Richmond I will be driving off today in a new vehicle these three guys at Parks are the people to see they stand on the customer's satisfaction guaranteed I really appreciate you guys thank yall so much for everything.

Purchased a brand new 2025 Chevrolet Colorado. The truck has so many paint defects so they repainted the hood and side of the truck. Paint came back with qay more defects than before. I called the service manager last week and he said let me get with my boss and NEVER CALLED BACK. THEY DO NOT CARE ABOUT CUSTOMERS AFTER THE PURCHASE!! BE AWARE

Service Department is severely lacking. We had an 730 AM appointment with the Service Department on Friday and we dropped it off and planned to pick up later that day. When we called Friday afternoon to ensure it was ready they would not return our calls or messages. As of 430 PM Monday they hadn’t even started the work and were told there were other cars still ahead of ours! What good is an appointment if they don’t even plan to touch the car! No status updates or information provided. Staff is rude and unhelpful and there is not communication with the customer. Don’t take your car there if you want helpful service and good communication because you will be very disappointed. Not sure when we will get our car back at this point.

Demond Tarrer, my salesman, was friendly, knowledgeable and helpful. I was nervous about the process of buying a new car but Demond made it a joy! I had looked online and they had 2 of the vehicles I was interested in on the lot. He was right there for us as soon as we got there and helped us through the process with ease. Linda

Disappointed. The dealership advertises 125-multipoint check on their vehicles. This was not true of the Blazer I just purchased. They also advertise a 3 day swap incentive. This is not accurate either. The vehicle's are purchased " as is". Check over the vehicle carefully before you purchase! Check the tire tread.

Trenton, my salesman, was a lot of fun. He was very knowledgeable about the dealership and the Colorado I was interested in. When I saw it in the showroom, I was convinced the dealership cared about their new vehicles and I was sold (don't tell the sales manager). We worked together until I was comfortable with the final purchase price. Very smooth process. Sam P.

This dealer uses predatory practices to suck money from customers without giving value. I was in town for work, and needed my 4wd serviced before I could leave. They were friendly and told me they would do their best, whoch they did manager to get us on the road in time. The problem came up when less than a week later, the issue returned. Now I cannot get their service department to return my calls, and the one time I did speak to someone they said they would email me the information on my repairs but never did. Many reviews have similar experiences to mine, the google review about them not k owing what brakes are is a good read, and I would highly reccomend going anywhere else.

The service i received from my sales associate Ron Carter, was top of the line. He was above and beyond taking care of my purchase..thanks to the team for yr hard work in making this a easy deal.

Ivan was great, helped me with the purchase of my new Malibu. Highly recommend! Thank you

My wife and i stopped by Parks this past saturday, to test drive a Traverse. The salesman said these were “in transit”, even thought the website said there were three on their lot (misleading). The salesman kept pushing us into smaller SUVs like the Trax, when we were very clear that we wanted either a Traverse or a comparable 3row mid size SUV with a V6. He wanted us to sit and wait while he searched online, but we told him we can do that at home; we wanted to look at cars. Finally, we got up to go walk their lot and he became very agitated. He pressured my wife to ensure he had the correct phone number for us (which he had) and kept pushing to call us when he found something, when we really only wanted either a Traverse or something comparable (which he didn’t have on the lot and couldn’t tell us when he’d get something on his lot). So a lot of attitude and pressure and no help. We ended up buying a brand new Telluride from Colonial Kia that afternoon.

Great overall experience! Pricing, professional customer service and courtesy provided by all and specifically, salesman Ron Carter during my visit and purchasing process - Thank You! Bill N.

I purchased my car in 8/2023. I went to that dealership because that’s where I purchased my Chevy Cruz back in 2015. My experience in 2015 was the best experience I had compared to this current experience; because of my experience I don’t feel comfortable going back and purchasing a car as a women. If you are a women going to purchase a vehicle there, just be mindful they will try and get over on you. I tried to refinance my vehicle with another bank and was told they could not help me because the loan amount is so much higher than the value of the vehicle. When I was told that I knew something didn’t feel right with this deal from the beginning; I just couldn’t pin point it. The process happened so quickly. They seem to be looking for a quick sell versus a long term customer.

Be very careful doing business with these people. I was negotiating an out of state purchase from them. When I asked for a discount for flying in to purchase, they came back with a nice discount. 1 day away from flying there my son noticed the VIN number did not match the vehicle we inquired about. In order to give us our "deal" they just switched vehicles to an identical vehicle but with almost twice the mileage and its asking price was the "deal" they gave us. Complete "Shell game". When called out on they basically just said "Oh Well".

Courteous and working to achieve a great relationship with. Ronald Carter way to go coming in to meet me on his day off speaks professionalism.